A system we built
An operations chief of staff for a service contractor
Reads the field-service platform and call tracking every ten minutes; recommends, a person changes.
What did Gray Park build?
For a service contractor running on a field-service platform and call tracking, we built an operations chief of staff: estimates awaiting answers, unpaid invoices, missed calls scored and texted back by a person, permits and crew credentials, a pipeline that replaced six office spreadsheets, and a daily brief for the owner. Agents read and recommend; humans change.
What we delivered
- 01
Sync from the field-service platform and call tracking every ten minutes
- 02
Call scoring written back to the call-tracking tool, text-backs sent only by a person
- 03
Pipeline, customer card, permits, rules and a day log in one place
- 04
Operator email sign-in, a TV board for the office, a daily brief for the owner
- 05
Lives in the client's own accounts: repository, hosting and database
More work
All work
The event business platform: quotes, contracts, client portal, run of show, inventory, crew logistics and sales management in one place.
The marketing system Gray Park runs on: twenty-five roles, an approval queue, a change log, a client portal.
Build something like this.
Every Gray Park engagement starts with a free audit of where your event company stands online. We show you the gap between your current presence and the kind of result we delivered for An operations chief of staff for a service contractor.